aurixentorva - Smart Financial Goal Tracking Platform

1. Introduction and Scope

aurixentorva ("we," "us," or "our") operates a financial goal tracking platform accessible at aurixentorva.com. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our services, in accordance with the Protection of Personal Information Act (POPIA) of South Africa and other applicable privacy regulations.

This policy applies to all users of our platform, regardless of location, though specific rights and procedures may vary based on your jurisdiction. By using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect several types of information to provide and improve our financial tracking services:

Data Category	Information Collected	Collection Method
Account Information	Name, email address, phone number, password	Registration form, profile updates
Financial Data	Income, expenses, savings goals, financial targets	User input, linked accounts (with consent)
Usage Information	Login times, features used, session duration	Automatic collection via platform analytics
Device Information	IP address, browser type, operating system	Automatic collection via web logs
Communication Data	Support requests, feedback, correspondence	Contact forms, email communication

We do not collect sensitive personal information such as government identification numbers, medical records, or religious beliefs unless specifically required for regulatory compliance.

3. How We Use Your Information

Your personal information serves specific purposes within our financial tracking platform:

Service Provision: Creating and maintaining your account, processing financial goal data, generating progress reports and analytics
Platform Improvement: Analyzing usage patterns to enhance features, developing new tools based on user needs, optimizing platform performance
Communication: Sending account updates, security notifications, feature announcements, and responding to support inquiries
Security: Protecting against fraud, unauthorized access, and ensuring data integrity through monitoring and verification processes
Legal Compliance: Meeting regulatory requirements, responding to legal requests, and maintaining records as required by South African financial regulations

We process your information based on legitimate interests, contractual necessity, legal obligations, and your explicit consent where required. You may withdraw consent at any time through your account settings or by contacting us directly.

4. Data Sharing and Third Parties

aurixentorva maintains strict controls over data sharing. We may share your information in the following limited circumstances:

Service Providers: Cloud hosting services, payment processors, and analytics tools that assist in platform operation under strict data processing agreements
Legal Requirements: When required by South African law, court orders, or regulatory authorities, with appropriate legal review and user notification where permitted
Business Transfers: In the event of merger, acquisition, or sale of assets, with advance notice and opportunity to opt-out
Security Purposes: To investigate fraud, security breaches, or violations of our terms of service, limited to necessary information only

We do not sell, rent, or trade your personal information to marketers or advertisers. Any data sharing is governed by written agreements requiring recipients to maintain equivalent privacy protections.

5. Your Privacy Rights

Under South African privacy law and our commitment to data protection, you have several important rights:

Access Right: Request copies of your personal information and details about how we process it

Correction Right: Update or correct inaccurate personal information in your account

Deletion Right: Request removal of your personal information, subject to legal retention requirements

Portability Right: Receive your data in a structured, machine-readable format for transfer

Restriction Right: Limit how we process your information in specific circumstances

Objection Right: Object to processing based on legitimate interests or for direct marketing

To exercise these rights, contact us using the information provided below. We will respond within 30 days and may request identity verification to protect your information. Some requests may be limited by legal requirements or legitimate business needs.

6. Data Security and Protection

Protecting your financial information is our top priority. We implement comprehensive security measures including:

Encryption: All data transmissions use TLS 1.3 encryption, with AES-256 encryption for stored data
Access Controls: Multi-factor authentication, role-based access, and regular access reviews for all system users
Infrastructure Security: Secure cloud hosting with regular security audits, vulnerability testing, and intrusion detection systems
Employee Training: Regular privacy and security training for all staff members handling personal information
Incident Response: Established procedures for detecting, responding to, and reporting security breaches within 72 hours

While we maintain industry-standard security practices, no system is completely secure. We encourage users to protect their accounts with strong passwords and to report suspicious activity immediately.

7. Data Retention and Deletion

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Account Information

Retained while your account is active, plus 7 years after account closure for regulatory compliance and financial record-keeping requirements.

Financial Data

Maintained for the duration of your service use and 5 years thereafter to comply with South African financial regulations and tax requirements.

Usage Analytics

Aggregated usage data retained for 3 years to improve services, with personal identifiers removed after 18 months.

Communication Records

Support communications kept for 3 years to maintain service quality and resolve ongoing issues.

After retention periods expire, we securely delete or anonymize your information. You can request earlier deletion of your data, though some information may be retained to comply with legal obligations or resolve disputes.

8. International Data Transfers

aurixentorva primarily stores data within South Africa using local cloud providers. When international transfers are necessary for service provision, we ensure adequate protections through:

Standard contractual clauses approved by South African privacy authorities
Adequacy decisions recognizing equivalent privacy protections in destination countries
Additional safeguards such as encryption and access restrictions during transfer and storage
Regular assessments of international partners' privacy practices and legal frameworks

We will notify users of significant changes to our data transfer practices and provide opt-out options where legally required.

9. Children's Privacy

aurixentorva's financial tracking services are designed for adults and individuals capable of making independent financial decisions. We do not knowingly collect personal information from children under 18 years of age without proper parental consent.

If we discover that we have collected information from a child without appropriate consent, we will delete such information immediately. Parents or guardians who believe their child has provided information to us should contact us using the details provided below.

10. Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your experience and analyze usage patterns. These include:

Essential Cookies: Required for basic platform functionality, account authentication, and security features
Analytics Cookies: Help us understand how users interact with our platform to improve services and user experience
Preference Cookies: Remember your settings and customizations for a more personalized experience

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit platform functionality. We do not use cookies for advertising or cross-site tracking purposes.

11. Policy Updates and Changes

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service features. Significant changes will be communicated through:

Email notifications to registered users at least 30 days before changes take effect
Prominent notices on our platform highlighting important modifications
Updated version dates and change summaries in policy documentation

Continued use of our services after policy changes constitutes acceptance of the updated terms. Users who disagree with changes may close their accounts before the effective date.